We respond all messages and emails on a first-come, first-served basis. Most inquiries are responded to within 24 hours during our regular business hours.

If you need to modify your shipping address, please contact us right away at support@hausofjawhar.com with your name and order number. We’ll make every effort to update it, but once your order has been packed or shipped, we may not be able to make any changes.

Our processing time is typically 1–3 business days. Orders are handled from Monday to Saturday, excluding public holidays.

Shipping usually takes 5–10 business days after your order has been processed. Once your order has been shipped, you’ll receive an email with a tracking number to monitor your delivery.

If an item in your order is out of stock, we’ll notify you by email and provide an estimated restock date. If restocking is expected to take more than two weeks, a refund will be issued for the unavailable item(s).

We’re sorry for any inconvenience caused by receiving a damaged item. Please contact us at support@hausofjawhar.com with your name, order number, and photos of the damaged product, and we’ll be happy to assist you.

If your order arrives with a missing or damaged item, please reach out to us within 10 days of delivery at support@hausofjawhar.com. Our team will promptly assist you in resolving the issue.

If you’d like to cancel your order, please contact us right away at support@hausofjawhar.com.Cancellations can only be made before the order has been processed or shipped.